On Tuesday, January 6, 2015 our friend and leader, Bill Brown, passed away.
If you are reading this most likely you had a chance to speak with Bill. If you never spoke with him then you missed out on his wonderful sense of humor and his unwavering desire to make EVERY customer feel like they were his only customer.
When Bill spoke with you – even if you didn’t know him – you left the conversation feeling like you had just found a long lost brother. He had that gift – the gift of true honesty and sincerity. He showed interest in not just your business but also you as a person. He always asked about your family, how YOU were doing and how he could help. You always got a laugh and he always brightened everyone’s day.
At Liquid Waste Industries Bill treated EVERY customer just like they were family – and trust us – as an LWI customer – you were his extended family. He made sure the entire team at LWI had that same level of dedication for each customer and each order. It was always, “Make sure they get the RIGHT product at the BEST possible price.” Whether it was a fitting or complete tanker truck, Bill depended on all of us making sure our customers got what they REALLY needed – even if they called and didn’t quite know.
Our hearts are heavy and we know you share in our grief. We all lost one of the bright spots in our day. He was always smiling. He always had an encouraging word and left you with a positive outlook on the day.
Those qualities are rare in business today.
As we move forward – and you know that’s EXACTLY what Bill would have wanted – know that the Liquid Waste Industries Team will continue to carry out Bill’s mission of superior customer service and support. It’s how he molded us all and we will continue to honor him all day, everyday.
We appreciate your past business and know that you will continue to be faithful LWI customers. While Bill is gone from this earth he is not far away. We feel him now as we craft these words.
Stay strong. Stay the course. We’ll honor the hard work and dedication that Bill Brown demonstrated and make him proud EACH AND EVERY DAY!